RETURNS & EXCHANGES
We want you to love your SVOI pieces. Here's how returns work.
Return Window
30-Day Return Policy
You have 30 days from delivery to initiate a return. Items must be unworn, unwashed, and in original condition with all tags attached.
- • Return window starts from delivery date
- • Original packaging not required but recommended
- • All original tags must be attached
- • Items must be in sellable condition
Return Process
1
Contact Us
Reach out via Instagram, Telegram, or email to initiate your return
2
Get Label
We'll provide a prepaid return label and instructions
3
Ship Back
Package securely and ship using our provided label
Return Conditions
✓ Returnable Items
- • Unworn clothing with tags
- • Accessories in original condition
- • Items within 30-day window
- • Non-personalized products
✗ Non-Returnable Items
- • Worn or washed items
- • Items without tags
- • Custom/personalized pieces
- • Sale items (case by case)
Refund Information
Processing Time: 5-10 business days
Refunds are processed to your original payment method once we receive and inspect your return. Original shipping costs are non-refundable unless the return is due to our error.
- • Refunds processed to original payment method
- • Bank processing may take additional 3-5 days
- • Return shipping costs deducted from refund
- • Exchanges processed as new orders