PRIVACY POLICY

How we collect, use, and protect your personal information

Last updated: December 2024

Information We Collect

Personal Information

  • • Name, email address, phone number
  • • Shipping and billing addresses
  • • Payment information (processed securely via Stripe)
  • • Account preferences and order history

Automatic Information

  • • IP address and browser information
  • • Device type and operating system
  • • Pages visited and time spent on site
  • • Referral sources and search terms

How We Use Your Information

Order Processing

  • • Process and fulfill orders
  • • Send order confirmations and updates
  • • Handle returns and exchanges
  • • Provide customer support

Marketing & Analytics

  • • Send promotional emails (with consent)
  • • Analyze website usage and performance
  • • Personalize shopping experience
  • • Improve our products and services

Data Protection & Security

Your Data is Secure

We implement industry-standard security measures to protect your personal information and never store payment details on our servers.

  • • SSL encryption for all data transmission
  • • Secure payment processing via Stripe
  • • Regular security audits and updates
  • • Limited access to personal information
  • • Data backup and recovery procedures

Your Rights & Choices

GDPR Rights (EU Residents)

  • • Right to access your personal data
  • • Right to rectify inaccurate information
  • • Right to erase your data ("right to be forgotten")
  • • Right to restrict or object to processing
  • • Right to data portability

Marketing Communications

  • • Unsubscribe from emails at any time
  • • Opt out of SMS notifications
  • • Control cookie preferences
  • • Manage account notification settings

Third-Party Services

We work with trusted third-party services to provide you with the best shopping experience:

Payment Processing

  • • Stripe (payment processing)
  • • PayPal (alternative payments)

Analytics & Marketing

  • • Google Analytics 4
  • • Meta Pixel (Facebook/Instagram)
  • • Tidio (customer support chat)

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: privacy@svoi.com

Instagram: @svoi.official

Telegram: @svoi_support