PRIVACY POLICY
How we collect, use, and protect your personal information
Last updated: December 2024
Information We Collect
Personal Information
- • Name, email address, phone number
- • Shipping and billing addresses
- • Payment information (processed securely via Stripe)
- • Account preferences and order history
Automatic Information
- • IP address and browser information
- • Device type and operating system
- • Pages visited and time spent on site
- • Referral sources and search terms
How We Use Your Information
Order Processing
- • Process and fulfill orders
- • Send order confirmations and updates
- • Handle returns and exchanges
- • Provide customer support
Marketing & Analytics
- • Send promotional emails (with consent)
- • Analyze website usage and performance
- • Personalize shopping experience
- • Improve our products and services
Data Protection & Security
Your Data is Secure
We implement industry-standard security measures to protect your personal information and never store payment details on our servers.
- • SSL encryption for all data transmission
- • Secure payment processing via Stripe
- • Regular security audits and updates
- • Limited access to personal information
- • Data backup and recovery procedures
Your Rights & Choices
GDPR Rights (EU Residents)
- • Right to access your personal data
- • Right to rectify inaccurate information
- • Right to erase your data ("right to be forgotten")
- • Right to restrict or object to processing
- • Right to data portability
Marketing Communications
- • Unsubscribe from emails at any time
- • Opt out of SMS notifications
- • Control cookie preferences
- • Manage account notification settings
Third-Party Services
We work with trusted third-party services to provide you with the best shopping experience:
Payment Processing
- • Stripe (payment processing)
- • PayPal (alternative payments)
Analytics & Marketing
- • Google Analytics 4
- • Meta Pixel (Facebook/Instagram)
- • Tidio (customer support chat)
Contact Us
If you have questions about this Privacy Policy or want to exercise your rights, contact us:
Email: privacy@svoi.com
Instagram: @svoi.official
Telegram: @svoi_support